• All items are always on hand therefore orders will be processed within 3-5 business days from the time of purchase. 

  • Orders shipped with USPS Priority arrive within 1-2 business days, 1-2 business days with UPS Ground, and 3-7 days with USPS Parcel Select. 

  • Please allow for a total of 7-10 business days to receive your package. (Sometimes a lot faster!)

  • There may be some COVID related delays in shipping with USPS or UPS.
  • All orders will receive a tracking number via email (be sure to check junk or spam mail).


  • Unfortunately, we do not offer refunds once your package has been processed and fulfilled.

  • Don't Touch My Curls is NOT responsible for any lost, damaged, or stolen packages that are in the hands of USPS or UPS. Please purchase ROUTE shipping insurance at checkout to ensure coverage of your items.
  • Should you have any issues with your order such as missing items please contact customer service via email Please make email subject "Customer Service".

  • Please allow 24-48 business days for all customer service emails to be responded to.